Effective Date:15 July 2025
Last Updated:15 July 2025
Our Commitment to Your Privacy
At Project Sustainability Collective, we believe that protecting your privacy is as important as protecting our planet. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Entity Details:
Project Sustainability Collective
ABN: 61 687 681 503
Address: 51 Kerr Crescent, Montrose VIC 3765
We collect only the information necessary to serve you and advance our environmental mission. We handle your personal information in accordance with Australian privacy laws and use it solely to build a more sustainable future together.
1. What Personal Information We Collect
Under the Privacy Act 1988, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Information You Provide:
- Name, email address, phone number, and postal address
- Demographic information (age, location, occupation)
- Information is collected when you register for events, programs, or newsletters
- Payment and donation information (processed securely)
- Feedback, survey responses, and program participation data
- Content you submit (comments, forum posts, project submissions)
Information We Collect Automatically:
- Website usage information (IP address, browser type, pages visited)
- Device information and technical data for website functionality
- Cookies and similar technologies (see Section 7)
- Location information (general geographic area only)
- Sensitive Information: We do not intentionally collect sensitive information as defined by the Privacy Act.
2. How We Collect Personal Information
We collect personal information:
- Directly from you when you interact with our services
- Through our website and digital platforms
- From third parties such as partner organisations (with consent)
- Through publicly available sources for research purposes
- Via cookies and similar technologies on our website
We will only collect personal information by lawful and fair means and will inform you of the purpose of collection at the time of collection.
3. Purposes for Collection and Use
We collect and use your personal information for the following purposes:
Primary Purposes:
- Providing sustainability education, resources, and programs
- Managing your participation in events and initiatives
- Communicating about environmental projects and opportunities
- Processing donations and membership fees
- Responding to inquiries and providing customer support
Secondary Purposes:
- Research and analysis to improve our sustainability programs
- Marketing communications about related sustainability initiatives
- Compliance with legal obligations and regulatory requirements
- Protecting our rights and preventing fraud
We will only use your personal information for secondary purposes where:
- You have consented to such use
- You would reasonably expect such use
- It is required or authorised by law
- It is necessary to prevent a serious threat to life or health
4. Disclosure of Personal Information
We may disclose your personal information to:
Service Providers:
- IT service providers and website hosting companies
- Email marketing and communication platforms
- Payment processors and financial institutions
- Event management and registration services
Partner Organisations: (with consent)
- Environmental groups and sustainability organisations
- Educational institutions for research collaboration
- Government agencies for policy and advocacy work
- Professional associations and industry bodies
Legal Disclosures:
- Law enforcement agencies, when required by law
- Courts and tribunals in legal proceedings
- Regulatory bodies for compliance purposes
- Other parties, when authorised or required by Australian law
Overseas Disclosure:
Some of our service providers may be located overseas, including in the United States, the United Kingdom, and the European Union. We take reasonable steps to ensure overseas recipients comply with Australian privacy laws or are subject to similar privacy protections.
5. Data Quality and Security
Data Quality: We take reasonable steps to ensure personal information is:
- Accurate, up-to-date, and complete
- Relevant to our sustainability mission
- Not misleading or excessive for our purposes
Security Measures: We protect personal information with:
- Secure hosting with Australian data centres, where possible
- Access controls and staff training on privacy obligations
- Regular security audits and updates
- Secure disposal of information no longer needed
6. Access and Correction Rights
Under the Privacy Act, you have the right to:
Access Your Information:
- Request access to the personal information we hold about you
- Receive information about how we collect, use, and disclose your data
- Obtain copies of your personal information (subject to exceptions)
Correct Your Information:
- Request correction of inaccurate, out-of-date, or incomplete information
- Request deletion of personal information in certain circumstances
- Have corrections noted if we disagree with your correction request
How to Make a Request: Contact us at [email protected] or use the contact details in Section 11. We will respond within 30 days and may charge reasonable fees for access requests.
7. Cookies and Online Privacy
Cookies We Use:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Marketing cookies for relevant communications
- Preference cookies to remember your settings
Your Choices: You can control cookies through your browser settings. Disabling cookies may affect website functionality. We use Google Analytics and may use other analytics services that comply with Australian privacy requirements.
Online Tracking: We do not track users across third-party websites. Our website may contain links to external sites that have their own privacy policies.
8. Marketing and Communications
Direct Marketing:
We may use your contact information to send you direct marketing about:
- Sustainability programs and educational resources
- Sustainability events and networking opportunities
- Research reports and industry updates
- Fundraising and donation opportunities
Your Rights:
- Opt out of marketing communications at any time
- Request not to receive direct marketing
- Choose communication preferences and frequency
- Unsubscribe from specific types of communications
Compliance: All marketing communications comply with the Spam Act 2003 and include clear unsubscribe options.
9. Retention and Disposal
We retain personal information only as long as necessary for:
- The purposes for which it was collected
- Legal and regulatory requirements
- Legitimate business purposes
Retention Periods:
- Member and participant records: 7 years after the relationship ends
- Financial records: 7 years as required by tax law
- Marketing preferences: Until you opt out or account closure
- Website analytics: 26 months maximum
- We securely dispose of personal information that is no longer needed in accordance with Australian standards.
10. Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. For children aged 13-18, we may collect information with appropriate safeguards.
Parents can contact us to access, correct, or delete their child's information.
11. Privacy Complaints
If you believe we have breached Australian privacy laws:
Internal Complaint Process:
- Contact us directly (details below)
- We will investigate and respond within 30 days
- We will work with you to resolve the issue
External Complaints: If unsatisfied with our response, you can complain to:
The Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
Email: [email protected]
12. Changes to This Policy
We may update this Privacy Policy to reflect:
- Changes in Australian privacy laws
- Updates to our services and practices
- Feedback from privacy assessments
We will notify you of significant changes by posting updates on our website and, where required, seeking fresh consent.
13. Contact Information
Project Sustainability Collective
Email: [email protected]
Phone: 0409 288 681
Post: 51 Kerr Crescent, Montrose, VIC 3765
For general inquiries: [email protected]
Effective Date: 15 July 2025
Last Updated: 15 July 2025
Welcome to Project Sustainability Collective. These Terms of Use govern your access to and use of Project Sustainability Collective's website, programs, and services. These terms are governed by Australian law and comply with the Australian Consumer Law and the Competition and Consumer Act 2010.
Entity Details:
Project Sustainability Collective
ABN: 61 687 681 503
Address:51 Kerr Cres, Montrose VIC 3765
1. Acceptance and Interpretation
Acceptance: By accessing our website or using our services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use our services.
Interpretation: These terms are governed by the laws of [Your State/Territory], Australia. Headings are for convenience only and do not affect interpretation.
2. Description of Services
Project Sustainability Collective provides:
Educational Services:
- Sustainability education programs and resources
- Research reports and environmental data
- Online training and certification programs
- Workshops, webinars, and educational events
Community Platform:
- Online forums and discussion groups
- Project collaboration tools and networking
- Mentorship and professional development programs
- Volunteer coordination and community initiatives
Consultation Services:
- Sustainability assessments and planning
- Environmental impact reporting
- Advisory services for organisations
- Custom training and program development
3. Australian Consumer Guarantees
Under the Australian Consumer Law, our services come with consumer guarantees that cannot be excluded. These include guarantees that services will be:
- Provided with due care and skill
- Fit for purpose and of acceptable quality
- Delivered within a reasonable time
- Limitation of Liability: To the extent permitted by Australian law, our liability for breach of non-excludable consumer guarantees is limited to:
- Re-supplying the services, or
- Paying the cost of having services re-supplied
- Nothing in these terms excludes, restricts, or modifies rights under the Australian Consumer Law.
4. User Responsibilities and Conduct
Account Obligations:
- Provide accurate and current information
- Maintain the confidentiality of login credentials
- Notify us immediately of unauthorised access
- Comply with all applicable Australian laws
Prohibited Conduct:
- Violating any Australian laws or regulations
-Infringing intellectual property rights
- Harassment, discrimination, or offensive behaviour
- Sharing false or misleading environmental information
- Commercial use without our written consent
- Attempting to disrupt or hack our systems
Professional Standards:
- Maintain professional conduct in all interactions
- Respect diverse perspectives on sustainability
- Support evidence-based environmental solutions
- Acknowledge indigenous knowledge and environmental justice
5. Intellectual Property Rights
Our Content: All content on our platform is protected by Australian copyright law and international treaties. We own or license all materials, including:
- Text, images, videos, and audio content
- Software, databases, and technical systems
- Trademarks, logos, and branding materials
- Research reports and educational materials
Your Usage Rights: You may:
- View and download content for personal, non-commercial use
- Share content with appropriate attribution
- Use educational materials for legitimate learning purposes
- Quote content under fair-dealing provisions
Restrictions: You may not:
- Reproduce substantial portions without permission
- Use content for commercial purposes without a licence
- Remove copyright notices or attribution
- Distribute content in violation of our terms
6. User-Generated Content
Your Content: You retain ownership of content you create, but grant us:
- Non-exclusive licence to use your content for our sustainability mission
- Right to reproduce, modify, and distribute content on our platform
- Permission to use content in marketing and promotional materials
- Right to share content with partner organisations for sustainability purposes
Content Standards: All user content must:
- Comply with Australian laws and regulations
- Be accurate and not misleading
- Respect others' rights and dignity
- Contribute constructively to sustainability discussions
- Not contain defamatory or harmful material
Content Removal: We reserve the right to remove content that:
- Violates these terms or Australian law
- Is reported as inappropriate by users
- Infringes intellectual property rights
- Contains personal information inappropriately disclosed
7. Privacy and Data Protection
Your use of our services is subject to our Privacy Policy, which complies with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles
- Spam Act 2003
- Other applicable Australian privacy laws
- We collect, use, and disclose personal information only as described in our Privacy Policy.
8. Payment Terms and Refunds
Payment Processing:
- All prices are in Australian dollars (AUD), excluding GST (not registered for GST)
- Payments processed through secure, PCI-compliant systems
- We accept major credit cards and bank transfers
- Payment constitutes acceptance of these terms
Refunds and Cancellations: Under Australian Consumer Law, you may be entitled to refunds where:
- Services are not provided as promised
- Services are not fit for purpose
- We breach consumer guarantees
Cancellation Policy:
Event cancellations: Full refund if cancelled by us; 48 hours' notice required for participant cancellations
Program withdrawals: Refunds are considered on a case-by-case basis
Digital products: Refunds are available within 7 days if the product is defective
9. Disclaimers and Limitations
Service Availability: While we strive for continuous availability, we do not guarantee uninterrupted service. We may suspend services for:
- Scheduled maintenance and upgrades
- Emergency repairs or security issues
- Compliance with legal requirements
- Force majeure events
Information Accuracy:
- Content is provided for general information only
- We aim for accuracy, but cannot guarantee all information is current
- Professional advice should be sought for specific situations
- Environmental data may change as research evolves
Limitation of Liability: To the maximum extent permitted by Australian law:
- Our total liability is limited to the amount paid for services
- We exclude liability for indirect, consequential, or special damages
- Nothing excludes liability for death, personal injury, or consumer guarantees
We exclude liability for third-party content and external links
10. Indemnification
You agree to indemnify us against claims, damages, and expenses arising from:
- Your breach of these terms
- Your violation of Australian laws
- Your infringement of third-party rights
- Your negligent or unlawful actions
This indemnification operates to the extent permitted by Australian law.
11. Termination
Termination by You:
- Close your account at any time with reasonable notice
- Cancel services subject to our cancellation policy
- Download your data before account closure
Termination by Us: We may suspend or terminate your access for:
- Breach of these terms or our policies
- Violation of Australian laws
- Fraudulent or harmful activities
- Non-payment of fees
Effect of Termination:
- Your access rights cease immediately
- Certain provisions survive termination (indemnity, intellectual property)
- You remain liable for outstanding fees and obligations
12. Dispute Resolution
Internal Resolution: Contact us first at [email protected]. We will:
- Acknowledge your complaint within 48 hours
- Investigate the matter thoroughly
- Respond with our decision within 14 days
- Work with you to find a fair resolution
External Resolution: If internal resolution fails, disputes may be resolved through:
- Mediation through a recognised Australian mediation service
- Arbitration under Australian arbitration rules
- Court proceedings in [Your State/Territory], Australia
Small Claims: For disputes under applicable small claims limits, either party may proceed directly to the relevant tribunal or court.
13. Compliance and Regulatory Matters
Australian Business Compliance: We comply with relevant Australian legislation, including:
- Competition and Consumer Act 2010
- Corporations Act 2001
- Australian Charities and Not-for-profits Commission Act 2012 (if applicable)
- Work Health and Safety laws for events and programs
Professional Standards: We maintain appropriate:
- Public liability insurance
- Industry accreditations and memberships
- Compliance with environmental standards
14. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters and extreme weather events
- Government actions and regulatory changes
- Pandemics and public health emergencies
- Infrastructure failures and technical disruptions
15. Severability and Variation
Severability: If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.
Variation: We may update these terms by:
- Posting revised terms on our website
- Notifying users via email when material changes occur
- Providing a reasonable notice period for significant changes
- Continuing use constitutes acceptance of updated terms
16. Entire Agreement
These Terms of Use, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Project Sustainability Collective.
17. Contact Information
Legal Inquiries:
Project Sustainability Collective
Email:[email protected]
Phone: 0409 288 681
Post: 51 Kerr Crescent, Montrose VIC 3765
General Inquiries:
Email: [email protected]
Website: www.projectsustainabilitycollective.com.au
ABN: 61 687 681 503
Business Hours: 9:00 am - 5:00 pm Monday to Friday AEST/AEDT